Privacy Policy

Last Updated: December 1, 2025

Welcome to Dig N Drain (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or interact with our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly

We may collect personal information when you:

  • Submit a form (contact, estimate request, service inquiry)

  • Call, text, or email us

  • Schedule an appointment

  • Interact with us through social media

This information may include:

  • Name

  • Email address

  • Phone number

  • Address or service location

  • Details about your plumbing issue or project

b. Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, tracking tools, and analytics technologies.

This may include:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited

  • Time spent on pages

  • Referring websites

  • Click actions and site navigation patterns

We use this data to improve website performance, user experience, and marketing.

2. Use of Google Analytics, Google Tag Manager & Google Search Console

Google Analytics

We use Google Analytics to analyze website traffic and visitor behavior. Google Analytics may collect:

  • IP address

  • Device identifiers

  • Browser information

  • Website activity and interactions

Google may use this data to personalize ads within its own advertising network unless you opt out.

You can opt out using the Google Analytics Opt-Out Browser Add-on.

Google Tag Manager

We use Google Tag Manager to deploy marketing tags and tracking codes. Tag Manager does not collect personal information itself, but it may trigger third-party scripts that do.

Google Search Console

We use Google Search Console to monitor website performance in Google Search. Search Console collects:

  • Search queries that lead to our site

  • Crawl errors

  • Page indexing data

This data is aggregated and does not identify individual users.

3. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Improve site functionality

  • Analyze website performance

  • Provide more relevant advertising

  • Understand visitor behavior

You can disable cookies in your browser settings, though this may affect some website features.

4. How We Use Your Information

We use collected information to:

  • Respond to your inquiries

  • Provide estimates and services

  • Improve website performance

  • Enhance user experience

  • Send service updates or marketing (with your consent)

  • Maintain internal records

  • Ensure website security

We do not sell or rent your personal information.

5. Sharing Your Information

We may share information with:

  • Service providers such as website hosting, analytics, or marketing partners

  • Google products (Analytics, Tag Manager, Search Console) as described above

  • Legal authorities if required by law or to protect our business

We never sell your information to third parties.

6. Data Security

We take reasonable precautions to keep your information secure through:

  • Secure servers

  • SSL encryption

  • Restricted access to personal data

However, no method of digital transmission is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our website and services are not directed toward children under 13.

We do not knowingly collect personal information from children. If we learn we have inadvertently collected such information, it will be deleted promptly.

8. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access personal data we hold about you

  • Request corrections

  • Request deletion

  • Opt out of marketing communications

  • Limit data sharing for advertising

To make a request, contact us at the information below.

9. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those sites.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically.

The “Last Updated” date at the top reflects the most recent changes.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at (618) 444-9976.